I was 98% sure I needed a new oil pressure sensor. It was the dash indicator, and the truck was behaving in a way that seemed to agree.
Foolishly, I tried Team Ford on Drexel Road first. Right off the bat, their Service Manager Rachel proved combative, bad tempered and worst of all, arrogant. A few months ago I'd paid $5k to my 'home' Ford dealership for cleaning/repairing some very serious rodent damage and so balked at Ford's typical (these days) $250 diagnosis ransom before they'll lift a finger. That's right, $250 to plug their computer into the vehicle and read the output. Less than 5 minutes of labor.
After a bunch of insulting and purely robotic backtalk from Miss Rachel, I managed to get them to agree to an estimate for an oil pressure sensor replacement prior to having to pay the $250 ransom. I'd researched the cost and everywhere I looked, parts & labor for my engine should have been between a low of $150 and a high of $380. Their estimate, before the $250 diagnosis, was a whopping $1264.33.
Then I called 'My Mechanic' on South Maryland Parkway. It was like waking up from a terrible nightmare. Bonnie, the owner, was delightful to talk to, super accommodating and slotted me in for a FREE diagnosis the following morning. (Probably not always free, but waaay less than Ford) Meeting Bonnie in person was a joy, my truck was pulled into the shop right on schedule, and I had all the answers I needed in no time. The damage? $280.34 all in. Bonnie and her team built confidence and earned my respect from minute one. They gained two lifelong customers (I only visit but my brother lives there full time) and I will go out of my way to drive business their way.
Team Ford/Lincoln should look up customer service in the dictionary, then transition from protecting the dealership from its customers – aka customer disservice – to advocating for their customers and promoting the best possible customer experience. That’ll be $250 Miss Rachel.
Wow!! Thank you, Mark!!
We’re seriously grateful you chose us as your new “home.” Sounds like you just needed a little hometown love, and we’re glad we could deliver it 😂
It was truly a pleasure working with you. And referrals? That’s the highest compliment we can get!
Your review honestly made our day. Thank you for taking the time to write it. We’ll be ready for you next time!
- My Mechanic Auto Service